Definitions. In this document we use some words that we’d like to define. “Personal Information” is information that can be used to identify you as an individual. We Listen considers this to include information that alone or when in combination with other information may be used to readily identify or contact you, such as: name, address, email address, or phone number. We Listen does not consider Personal Information to include information that has been anonymised so that it does not allow a third party to easily identify a specific individual. Most typically, the only Personal Information we have access to is your phone number. We may occasionally have access to other information you voluntarily provide, such as your name, or email address (if you email us).
Browser Information and Usage Information. We log web browser information (e.g., Internet Protocol addresses and browser types) and other usage information from the We Listen website such as page view tallies, time spent on each page, geographic location information, page browsing information, subject matter browsing information and operating system information. We may also use browser information, cookies and pixel tags: to determine how you arrived at the We Listen website, to determine whether you are a return visitor, to help us improve our product and service offerings, for quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimise our services, and for other lawful purposes. Your browser may be set to limit or prevent any of the browser information described above from being transmitted. We collect and store this information in aggregate, and can not attribute any particular browser action to a particular individual. Therefore we do not consider this “Personal Information”.
Requests for Information, Promotions, News and other Content. When you sign up to receive information, updates on promotions, news and other content related to new and existing products and services related to We Listen, you will be asked to provide Personal Information, such as contact details and other information, relevant to delivering such news and information. We maintain all such information until requested by you to remove it.
Aggregate Information. We may aggregate anonymised information such as call length so that it is not Personal Information, and we may use and share such aggregated information for training and quality assurance purposes, for purposes of delivering our services, for purposes of expanding and improving our services and for other lawful purposes.
Payment Information. In the event that a User elects to purchase paid services, other Personal Information such as name, address and credit card payment information will be collected in order to process payment. Such information will not be shared with anyone outside of We Listen. Payments are processed by Third Party Payment Providers and we do not have access to your credit card information at any time.
Confidentiality. All listeners at We Listen have signed a confidentiality agreement to keep your Personal Information within We Listen. We Listen will then only utilise said Personal Information in accordance with policies described above.
Child Protection. We Listen complies with the Children’s Privacy Protection Act and clearly specifies that customers must be at least 18 years-old, or between the ages of 13-18 years old with parental consent. If We Listen learns of a customer who is younger than 18, or 13-18 years old without parental consent, then We Listen, at their sole discretion, can refuse to provide future services.