Frequently Asked Questions

Is We Listen right for me?

We think anyone can benefit from talking things through.

Maybe you have a situation you want to understand better, or there’s something you don’t want to talk about with friends and family.

There is no commitment or registration required, you can call anytime to speak for as long or as little as you like.

Most people call a few times. Each time you’re connected to the same listener, who knows you and your situation, so you can continue the conversation.

What is a typical call like?

When you call us, you will be connected straight away with a trained listener – no registration is needed. Your first call is free so you can try out the service.

The listener will introduce themselves and invite you to share what’s on your mind by asking “What would you like to talk about?” or “What’s on your mind?”. They can also explain a bit more about the service if you would like.

There is not really a “typical call” as people call to talk about different things.

You can call back anytime, you don’t need to make an appointment, and the phone system will automatically connect you with the same listener you spoke with before so you can continue the conversation. You can talk for as long or as little as you want each time.

What does the service cost?

Calls cost £15/hour. You will receive a text message with a payment link after each call. We accept all major credit and debit cards and PayPal via our third party payment processor.

Your first call is free (up to 60 minutes) and you will not receive a payment link after your first call.

Calls are charged per completed minute, so if you’re on the phone for 30 minutes, for example, the cost will be £7.50.

0800 numbers are free to call from UK landlines and UK mobile phones, since 2015.

Is this therapy?

We Listen does not provide mental health therapy services. Our staff are trained in active listening techniques but they are not registered mental health professionals.

We Listen is more like a person that you feel comfortable talking to.

Some people who call We Listen are currently receiving mental health services, but also call We Listen, for example between therapy sessions.

Is this a crisis phone line?

We Listen is not a crisis service. Do not use We Listen if you are in a crisis or any other person may be in danger. Please call 999 or Samaritans (call 116 123) or go to your local hospital immediately.

To protect our listeners, we also allow the listener to terminate a call at any time if they feel uncomfortable. Your listener may end the call or forward your call to the Samaritans.

What are your opening times?

We Listen phone lines are open 24/7.

We want to make sure there is always someone to answer your call, so if all our listeners are busy, you will have the option to transfer your call to the Samaritans free crisis helpline. We will not charge anything for this call. We are not affiliated or partnered with Samaritans.

Who are we?

We Listen is a small independent business based in the UK, founded in 2017.

How can I become a listener?

We are always looking for friendly and empathetic listeners to join our team!

Get started by registering your interest here and we will send you more information about the application process.